Sunday, October 2, 2016

HP laptop freezes or crashes with BSOD on the logging screen

Hi reader, this article discusses some of the issues that i have seen while fixing 3 hp laptops' constant BSOD, the first time i was able to fix the error (BSOD when the client connected his camera to the laptop) but then i forgot why that issue was occurring, then 2 more laptops and desktop were brought recently with the same issue and they gave me so much headache that i thought it best to explain the solution for those of you who might be experiencing it.

Here is a brief description of the issues

  1. When the laptop boots to the login page and you press ctrl + alt +del, the laptop takes forever to bring the login text box or does not, and when you enter the password sometimes the computer crashes with the blue screen of death  
  2. When on the login screen and you tap a little hard on the touch pad, the laptop crashes with BSOD.
  3. When you connect a camera or an external device, the laptop crashes with BSOD
  4. This issue might have started once you changed or recreated your user/domain profile.


The solution to this issue is simple you don't have to format the laptop. The problem is with the HP programs aka bloatware that comes with the laptop, all you have to do is uninstall all of them and the laptop will be fine. HP needs to fix this since its a big headache to alot of people. Hope this helps, please don't forget to leave a comment.

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